If you want to return jewellery please get in touch with us within 7 working days from the delivery date. You will have to include a written request for refund or exchange in with the return parcel or email us the scaned copy.

Please use a courier or tracked and signed post to return the goods to the given address. Please keep the tracking number. You will be responsible for covering all postal fees.

Refunds are processed and issued to your account within 15 working days from when the return is received.

Returns will not be accepted in case of the following:

  1. The original AUSTE jewellery packaging, labels and the invoice has been lost
  2. The value certificates have been lost
  3. Jewellery has scratches and marks caused by wear or inappropriate care by the customer.


Any disagreements over exchange and returns will be settled by negotiations. When an agreement cannot be reached the case will be referred to the State Consumer Rights Protection Authority.